Q1 – What type of phones does the Here I Am App work with?
A – The Here I Am App works with all types of mobile phones with Android or IOS – new or older versions alike.
Q2 – Does the Here I Am App work like other emergency service numbers such as calling 9-1-1?
A – No, the Here I Am App does not currently work as a direct link to emergency numbers. It is meant to send messages to friends and relatives with the sender’s details including location, notifying them that the sender is facing some type of emergency.
Q3 – Will 9-1-1 be notified when a Here I Am App emergency message is sent?
A – No, currently 9-1-1 will not be notified when an emergency message is sent. The Here I Am App is currently in talks with emergency services to integrate the Here I Am App with 9-1-1 and EMS systems, but that function is currently not available.
We are currently in talks with Canadian security services which oversee emergency networks in Canada and will release an updated version of the App once access to the 9-1-1 and/or EMS services is available.
Once the 9-1-1 and EMS services in the USA allow text messaging through their systems the Here I Am App will integrate with American 9-1-1 and EMS services as well.
Please note that there may be some counties within states in the United States of America which may have integrated SMS services now. If that is the case, make one of your three contacts 9-1-1.
Q4 – Can I change my emergency message?
A – Yes. We recommend you change it often, especially if you’re an outdoor adventurer or frequent traveler. Changing your message to let people know that you’re on holiday at a specific resort or park or forest will let your contacts know that your current circumstance has changed. For Example: I am hiking in Yellowstone National Park in Wyoming. Please send help.
Q5 – Can the App be used anywhere?
A – Yes, the Here I Am App can be used anywhere in the world where cell phone service is available. The GPS will pick-up the sender’s precise location and send out the message with all details mentioned in the App.
Q6 – Does the Here I Am App need Data from a cellular (mobile) device to send an emergency message?
A – No, the Here I Am App does not need data activated on the phone. The Here I Am App will only use text message (SMS) technology to send out an emergency message.
Q7 – Will the Here I Am App work on Tablets or Laptops?
A – No, the Here I Am App works with an active cellular phone number to send out text messages. Tablets may have a SIM card but they don’t have a mobile phone number to send out messages. Laptops also do not have a mobile phone number, therefore the App will not work on a Laptop either.
Q8- Do I need to have a data plan on my phone in order to download the app?
A – No. You do not need to have a data plan on your phone in order to download the app. But you must have access to Wi-Fi internet in order to download the app as the Google Play Store and the Apple Store are web based. Be sure to turn on the Wi-Fi settings in your phone (found in the settings icon on your phone). Once finding a spot with Wi-Fi access, you’ll be able to download the app. After downloading the app and setting it up on your phone, you’ll be able to turn off the Wi-Fi in your phone’s Settings icon.
Q9 – Can the sender add personal information like a current medical condition(s) and a particular message before sending the message?
A – Yes, the sender can add medical information, health conditions, and their family doctor contact info and related other information during the setup process.
Q10 – Can a recipient of an emergency message reply back to the sender by calling or texting to the sender’s phone?
A – Yes, the recipient of an emergency message can reply via text or call the person who sent the emergency message.
Q11- Does the recipient need to have the same Here I Am App in order to receive messages?
A – No, the recipient does not have to have the Here I Am App installed on their phone. They will receive messages through the regular SMS App on their phone.
Q12 – Can seniors use the Here I Am App application with ease?
A – Yes, the Here I Am App is designed with seniors in mind. But youth, children and people of all ages can use the Here I Am App with ease.
Q13 – Can the Here I Am App be utilized by people with Autism or Alzheimer’s?
A – Yes indeed, the Here I Am App will be very helpful for those with Autism, Alzheimer’s and Dementia. If the person is capable of using a mobile phone, then they can easily run the Here I Am app.
Q14 – Will my phone number or GPS location be stored anywhere?
A – No, none of the messages, phone numbers or GPS location is saved anywhere. It is only being sent from the Here I Am App to the smartphone of the recipient. We do not even request your email address at time of installation.
