FAQ – FREQUENTLY ASKED QUESTIONS
Q1 – What type of phones does the Here I Am App work with?
A – The Here I Am App works with all types of mobile phones with Android or IOS – new or older versions alike.
Q2 – Does the Here I Am App work like other emergency service numbers such as calling 9-1-1?
A – No, the Here I Am App does not currently work as a direct link to emergency numbers. It is meant to send messages to friends and relatives with the sender’s details including location, notifying them that the sender is facing some type of emergency.
Q3 – Will 9-1-1 be notified when a Here I Am App emergency message is sent?
A – No, currently 9-1-1 will not be notified when an emergency message is sent. The Here I Am App is currently in talks with emergency services to integrate the Here I Am App with 9-1-1 and EMS systems, but that function is currently not available.
The idea is that the person(s) receiving the message is to call their local 911 or EMS services on behalf of the person in need. As a person in need may not be in the same 911 or EMS service area as the person(s) receiving the message, by giving the 911 operator the person in need’s exact GPS location, the local 911 operator will be able to connect the person calling on behalf of the person in need with a 911 service local to where the person in need is located.
We are currently in talks with Canadian security services which oversee emergency networks in Canada and will release an updated version of the App once access to the 9-1-1 and/or EMS services is available.
Once the 9-1-1 and EMS services in the USA allow text messaging through their systems the Here I Am App will integrate with American 9-1-1 and EMS services as well.
Please note that there may be some counties within states in the United States of America which may have integrated SMS services now. If that is the case, make one of your three contacts 9-1-1.
Q4 – Can I change my emergency message?
A – Yes. We recommend you change it often, especially if you’re an outdoor adventurer or frequent traveler. Changing your message to let people know that you’re on holiday at a specific resort or park or forest will let your contacts know that your current circumstance has changed. For Example: I am hiking in Yellowstone National Park in Wyoming. Please send help.
Q5 – Can the App be used anywhere?
A – Yes, the Here I Am App can be used anywhere in the world where cell phone service is available. The GPS will pick-up the sender’s precise location and send out the message with all details mentioned in the App.
Q6 – Does the Here I Am App need Data from a cellular (mobile) device to send an emergency message?
A – No, the Here I Am App does not need data activated on the phone. The Here I Am App will only use text message (SMS) technology to send out an emergency message.
Q7 – Will the Here I Am App work on Tablets or Laptops?
A – No, the Here I Am App works with an active cellular phone number to send out text messages. Tablets may have a SIM card but they don’t have a mobile phone number to send out messages. Laptops also do not have a mobile phone number, therefore the App will not work on a Laptop either.
Q8- Do I need to have a data plan on my phone in order to download the app?
A – No. You do not need to have a data plan on your phone in order to download the app. But you must have access to Wi-Fi internet in order to download the app as the Google Play Store and the Apple Store are web based. Be sure to turn on the Wi-Fi settings in your phone (found in the settings icon on your phone). Once finding a spot with Wi-Fi access, you’ll be able to download the app. After downloading the app and setting it up on your phone, you’ll be able to turn off the Wi-Fi in your phone’s Settings icon.
Q9 – Can the sender add personal information like a current medical condition(s) and a particular message before sending the message?
A – Yes, the sender can add medical information, health conditions, and their family doctor’s contact info and other related information during the setup process.
Q10 – Can a recipient of an emergency message reply back to the sender by calling or texting to the sender’s phone?
A – Yes, the recipient of an emergency message can reply via text or call the person who sent the emergency message.
Q11- Does the recipient need to have the Here I Am App on their phone to receive an emergency message?
A – No, the recipient does not have to have the Here I Am App installed on their phone. They will receive messages through the regular SMS App on their phone.
Q12 – Can seniors use the Here I Am App application with ease?
A – Yes, the Here I Am App is designed with seniors in mind. But youth, children and people of all ages can use the Here I Am App with ease.
Q13 – Can the Here I Am App be utilized by people with Autism or Alzheimer’s?
A – Yes indeed. The Here I Am App could be helpful to those with Autism, Alzheimer’s and Dementia depending on their levels on the various spectrums. If the person is capable of using a mobile phone, they can use the Here I Am App.
Q14 – Will my phone number or GPS location be stored anywhere?
A – No, none of the messages, phone numbers or GPS location is saved anywhere. It is only being sent from the Here I Am App to the smartphone of the recipient. We do not even request your email address at time of installation.
Q15 – Will the Here I Am App run in the background while not in use on the sender’s mobile phone?
A – No. The Here I Am App does not run in the background when not in use. Therefore, it will not use your phone’s resources or battery at all. It only records the sender’s GPS location when activated so that it can send out the message with the precise GPS coordinates in time of an emergency.
Q16 – Does the Here I Am App track the user’s location?
A – No, the Here I Am App does not track users. However, when the person receives the emergency message from the sender, upon opening the Here I Am App message the sender’s GPS location will be displayed so that the receiver can be advised of and react to the right coordinates of the sender’s location.
Q17- Does the App install spam or malware code on my phone and/or read my contacts?
A – No. The App does not have any tracking, spam or malware software. The App accesses your phone contacts only when adding people you want to send the text message to.
Q18 – Can Here I Am App developers or employees see the personal messages and medical details within the Here I Am App?
A – No, the Here I Am App works independently on each device and developers or employees cannot see the messages. The information is simply routed from one phone to one or three phones upon execution of the App’s “Send” button.
Q19 – Does the Here I Am App save any information on the Cloud?
A – No, we do not store or save anything on the Cloud at all. All information goes directly from the sender’s phone to the receiver’s phone.
Q20 – Is The Here I Am App free?
A – No, the Here I Am App is not free. It is not free due to the fact that we provide lifetime support after purchase as well as provide future upgrades and updates.
Q21 – Is there a monthly or yearly fee associated with using the Here I Am App?
A – No, there is no payment plan after the initial purchase. The one-time fee is the only cost associated with lifetime support for the Here I Am App user.
Q22 – Is the App purchase for a limited time or lifetime?
A – Your Here I Am app is purchased on a one-time basis for the life of the account. However, in the event you change or receive a new phone, whether your phone is Android or Apple iOS based the Here I Am App should migrate to the new phone. Or you can re-download it onto your new phone (under the same Apple or Android accounts) and it will show previously purchased apps and it should re-download without paying any additional fee.
Q23 – Is there any support fee to ask dedicated questions about the Here I Am App?
A – No, there is no support fee for the Here I Am App. Send your questions to [email protected] email.
Q24 – If anyone needs to integrate the Here I Am App into hospitals or senior care facilities, can we contact the developer of the App?
A – Yes, the Here I Am App is a structured and professional organization. We are here to provide support if you want to integrate the App into hospitals or senior care facilities. Email us the details at [email protected] today.
Q25 – Can the Here I Am App be gifted to someone?
A – Yes. You can gift the Here I Am App to anyone through a Gift Card purchase through the Apple App Store or Google Play store. From there, the gifted user can easily download the Here I Am App with the Gift Card.
Q26 – Can this App be transferred to another user after purchase?
A – No, the Here I Am App license is for one user per account only.
Q27 – Is there any refund of the App after purchase?
A – Sorry no, the App purchase cannot be refunded. It is fully supported by our developers and we will work with you to make sure it serves the purpose. For any support request you can call/text +1- 289-923-8756 (Eastern Standard Time) or [email protected] email.
Q28 – Is there any referral program for referring the Here I Am App to family or friends?
A – Currently there is no referral program available. However, you can join our email list for regular updates by sending a request to [email protected] email.
Q29- What if I don’t have any friends or family to use as a contact?
A – Make your only contact 9-1-1, or the phone number of your local EMS.